WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Get translation when you and a vendor speak different languages. To continue with "{{emailaddress}}", please follow these Youll need to buy proactive support credits for any MSFT engineer-led engagement. We're already working on setting up your trial. endobj This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. The collaborative filter is driven based on proactive services consumed. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. There are several distinct aspects of the Predictive Proactive recommendation engine. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Update research digest for December 2022. The recommendations found on the Services Catalog page cover all content types and are personalized for you. You must be a registered user to add a comment. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. This consumption indicates the user preferences. Find out how. 2023 Directions on Microsoft. %PDF-1.6 % User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. to set up a new trial account instead. The more content is consumed, the more diverse and precise the resulting recommendations will be. By signing up, you agree to the If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Microsoft 365 Message Center Planner Syncing . Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Find out more about the Microsoft MVP Award Program. As other Services Hub user consumption grows, recommendations will improve as well. 6 0 obj Click here %PDF-1.6 % The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Sharing best practices for building any app with .NET. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Cant access your account? Microsoft Unified Support - Built-in Proactive Services List. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Enter your email to start your free trial. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= 4f-@ZI6pK00b.0 tg) WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. 2 0 obj Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. WebUnified Enterprise Support Services Description . Question: How do US Cloud engineers compare to Microsofts? As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. endobj Vendor coordination. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Microsoft Support Services are a non-refundable prepaid service. With Manufacturer on target for rapid growth with tech support from Microsoft Unified. Bridge language gaps. ]DQT6! WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Otherwise, register and sign in. 25 ea Proactive Credits Proactive Credits . stream See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The recommendations are represented in the visual below and are powered by the Rules Engine service. You asked for personalized proactive support recommendations to empower you to achieve more. &30sa` WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. p[2 -^R)>~lfb:; _.! xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Each aspect plays a different role within Services Hub. Illustration shows current Microsoft support offerings. Update research digest for November 2022. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Learn about Premier Support End of Sale Get details Follow The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. <> Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). We'll send you an email at when it's ready. 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